Cupcake Emms

Please be aware once any creation has been collected from us we are not liable for any damages. We therefore ask all customers to check their creations/bakes before leaving our premises.

If you're collecting a bespoke creation (cake) please make sure you're placing it either in the footwell of your vehicle, or a flat surface and not in your hands or on an uneven surface. Due to all creations being designed with buttercream it needs to stood upright and not on any uneven surfaces of chairs.

all cakes come with directions on how to handle cakes and how they need to be kept in the heat also just in case you need anymore information on storing.

With our postal boxes, we are also not liable for any postage damage due to all boxes being packed, and labelled well explaining to 'handle with care'. We cannot be liable for any postal delays for postal orders as postal orders are posted via Royal Mail 24 (every Saturday)

No orders get booked in unless a non-refundable deposit is paid unfortunately this is for piece of mind for our business and for yourselves too. It is your responsibility to provide us with the correct details once booking in.

Here at Cupcake Emms, we use and work in a kitchen which handles nuts, peanuts, gluten, soya, milk, eggs, sesame, sulphur dioxide. If any customers have any allergies please make us aware before you're going to book in, as we cannot guarantee any products are 100% allergen free due to the nature of the kitchen.

At Cupcake Emms, all our creations all buttercream based apart from the occasionally cupcake tops which are out of Fondant but very rarely will we use fondant. Some decorations such as cake toppers, flowers and other decorations will not be edible unfortunately as we mentioned above we only specialise in buttercream creations so all decorations are either created or brought in from a local business.

All products are freshly made to order and must be kept in the kept or stored in a cool place. Your creation must not be kept in direct sunlight or heat.